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Epic Technology Solutions LLC 99.999% Network Uptime SLA

Epic Technology Solutions llc sets its standards high and works hard to accomplish 99.999% uptime so clients can feel confident of the reliability of our service. If, in one month , the average uptime of services is less than 99.999%, Epic Technology Solutions LLc will issue a credit upon request to customer's account in the amount of 5% of the customer's monthly bill after the first 30 minutes of total verifiable downtime and 5% for each 30 minutes of total verifiable downtime thereafter . This is not to exceed the total monthly invoice for the current month. There might come a time when you cannot access your web site or any other service. This is not necessarily due to Epic Technology Solutions LLc. Perhaps your ISP is experiencing technical difficulties, or there might be a routing problem between your ISP and Epic Technology Solutions LLc, making communication difficult or impossible. We cannot bear the responsibility of such problems. Epic Technology Solutions LLc uptime is measured by our statistics software and equipment and is the only means allowed for verifiable downtime. Epic Technology Solutions LLc is not able to use third party uptime service reports provided by customers. Outages that occur due to issues including but not limited to : customer custom scripting or coding (e.g., CGI, Perl, HTML, ASP, etc), customer installed programs or server applications, any customer negligence, customer willful misconduct, or customer use of Services in breach of our Terms of Service do not apply to this guarantee. Epic Technology Solutions LLc will on occasion make upgrades to servers and/or networking equipment. Such maintenance will be performed during Maintenance Windows. Client's will receive at least 24 hours advance notice of any maintenance window via the Network Operations Page of our web site. If an emergency arises related to security and/or server patches, Epic Technology Solutions LLc can perform emergency maintenance without 24 hour notice. Any downtime that occurs during a scheduled or emergency maintenance window shall not be counted towards Epic Technology Solutions LLc's Uptime Guarantee.

How to request a credit

To request a credit you, the customer, must send your request details to Epic Technology Solutions LLc by emailing support@etshost.com All requests must include domain name and the dates and times of the unavailability of web site, and any additional supportind documentation. All requests must be received by Epic Technology Solutions LLc within 10 days after the end of the calendar month. Credits will be applied within 7 days after Epic Technology Solutions LLc's receipt and verification of the credit request and will be applied to the next billing date. Credits are not refundable upon cancellation and can be used only towards future billing charges.
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